Enterprise CSM - Utilities Growth & Change Leader

Overstory; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Flexible, autonomous environment

Home office stipend

Education budgets

Mission-driven work

Job summary

Overstory is seeking an Enterprise Customer Success Manager to lead strategic relationships with our most important customers in the California market, guiding delivery seasons and expanding contracts. You will serve as a trusted advisor, coordinating with technical teams to ensure on-time, high-quality delivery, and you'll work with product to shape the roadmap based on customer needs.

This role requires 5+ years in a customer-facing capacity and change management experience in utilities, with

Qualifications

• 5+ years in a customer-facing role with complex projects.
• Proven track record delivering measurable outcomes in the utility sector.
• Experience leading change management in large utility organizations.
• Willingness to travel locally, with driver's license.

Responsibilities

• Manage 1-3 strategic accounts in California as their primary contact.
• Expand relationships with key stakeholders and understand evolving needs.
• Coordinate with technical teams to ensure on-time, high-quality delivery.
• Drive change management to embed Overstory into workflows.
• Inform the product roadmap based on customer needs.
• Identify and pursue expansion opportunities including upsells.

Skills

Utilities (CA)

Change management

Stakeholder mgmt

Project coordination

Travel ready

Commercial mindset

Communication

Empathy

Job description

Overstory is seeking an Enterprise Customer Success Manager to lead strategic relationships with our most important customers in the California market, guiding delivery seasons and expanding contracts. You will serve as a trusted advisor, coordinating with technical teams to ensure on-time, high-quality delivery, and you'll work with product to shape the roadmap based on customer needs.

This role requires 5+ years in a customer-facing capacity and change management experience in utilities, with