Strategic Enterprise CSM | Growth & Expansion

Unanet, Inc.; New York (NY); À distance; USD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Home office stipend

Open PTO & paid parental leave

Equity ownership

401(k) + employer match

Professional development

Work from anywhere

Health & Wellbeing

Pet Insurance

Culture Committee

Résumé du poste

Unanet, Inc. is seeking an experienced Customer Success Leader to manage our most strategic accounts and drive revenue growth. You will build strong relationships with C-level executives and stakeholders, identify expansion opportunities, and lead cross-functional initiatives to ensure client success.

The role emphasizes proactive problem-solving, exceptional communication, and the ability to navigate a fast-paced SaaS environment with travel up to 25–30% as needed.

Qualifications

• 5+ years managing enterprise or strategic accounts
• 8+ years in Customer Success or Account Management in a B2B SaaS environment
• Ability to travel 25-30%
• Proactive problem-solving in a fast-paced SaaS company
• Experience working with executives and cross-functional teams

Responsabilités

• Manage our most strategic accounts and drive upsell and expansion revenue.
• Maintain understanding of client status, business conditions, and requirements.
• Forecast and communicate at-risk customers and define retention strategies.
• Coordinate and manage cross-functional commitments and senior stakeholder relationships.
• Produce status reports and conduct regular business reviews with customers and internal teams.
• Mentor newer team members and uphold a customer-centric culture.

Connaissances

Strategic thinker

Communication skills

Negotiation skills

Presentation skills

Relationship building

Cross-functional collaboration

Leadership/mentorship

Travel readiness

Formation

Bachelor’s degree preferred

Relevant experience in lieu of degree

Outils

Salesforce

ChurnZero

Gainsight

Description du poste

Unanet, Inc. is seeking an experienced Customer Success Leader to manage our most strategic accounts and drive revenue growth. You will build strong relationships with C-level executives and stakeholders, identify expansion opportunities, and lead cross-functional initiatives to ensure client success.

The role emphasizes proactive problem-solving, exceptional communication, and the ability to navigate a fast-paced SaaS environment with travel up to 25–30% as needed.