Strategic Enterprise Customer Success Leader

Unanet, Inc.; Indianapolis (IN); On-site; USD 90,000 - 150,000; Full time

Job summary

Unanet, Inc. seeks an Enterprise Customer Success Manager to own its most strategic accounts, driving adoption, retention and expansion while growing net revenue in a strategic book of business.

You will engage executives and key stakeholders across client organizations, using consultative selling to identify needs and deliver measurable value. The role emphasizes proactive account planning, cross-functional collaboration, and mentoring team members to uphold exceptional customer service.

Qualifications

• Experience managing enterprise client relationships across executives.
• Strong negotiation and consultative selling skills.

Responsibilities

• Own high-value accounts and drive adoption, retention and expansion.
• Build and maintain relationships with decision makers and stakeholders to achieve revenue targets.
• Lead strategic program development and account planning to ensure client success.
• Identify new revenue opportunities and drive engagement with clients.
• Provide best practices and training to help customers maximize value from Unanet.

Skills

Negotiation

Consultative selling

Relationship management

Enterprise account management

Cross-functional collaboration

Job description

Unanet, Inc. seeks an Enterprise Customer Success Manager to own its most strategic accounts, driving adoption, retention and expansion while growing net revenue in a strategic book of business.

You will engage executives and key stakeholders across client organizations, using consultative selling to identify needs and deliver measurable value. The role emphasizes proactive account planning, cross-functional collaboration, and mentoring team members to uphold exceptional customer service.