Strategic Customer Success Leader - Mid‑Market (Remote)

Unanet, Inc.; New York (NY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work from anywhere

Health & Wellbeing

Equity ownership

Home office stipend

Open PTO & paid parental leave

Pet Insurance

Professional development

Culture Committee

401(k) + employer match

Job summary

Unanet, Inc. is seeking a Senior Customer Success Manager to act as a strategic advisor to a portfolio of mid‑market customers. You will drive adoption, renewals, and expansion while building trusted executive relationships and aligning outcomes with business value.

You will partner with Sales, Product, and other teams to maximize customer success, create account plans, and lead executive reviews. In your first weeks, you’ll immerse yourself in Unanet’s ERP/CRM ecosystem and customer base.

Qualifications

• 5+ years of Customer Success, Account Management, or consultative customer-facing experience in B2B SaaS.
• Experience with ERP and/or CRM software.
• Experience with Customer Success platforms (e.g., ChurnZero, Gainsight, Salesforce).
• Experience conducting Executive Business Reviews (EBRs) and partnering on strategic account planning.

Responsibilities

• Own a portfolio of mid-market accounts, driving adoption, renewals, expansion, and customer health.
• Create and execute account success plans aligned to customer objectives to deliver measurable outcomes.
• Develop relationships with executive sponsors and key stakeholders as a strategic partner.
• Collaborate cross-functionally with Sales, Product, Professional Services, Support, Finance, and Marketing.

Skills

Customer success

Account management

Executive relationships

Strategic account planning

Tools

Salesforce

Gainsight

ChurnZero

Job description

Unanet, Inc. is seeking a Senior Customer Success Manager to act as a strategic advisor to a portfolio of mid‑market customers. You will drive adoption, renewals, and expansion while building trusted executive relationships and aligning outcomes with business value.

You will partner with Sales, Product, and other teams to maximize customer success, create account plans, and lead executive reviews. In your first weeks, you’ll immerse yourself in Unanet’s ERP/CRM ecosystem and customer base.