Senior Customer Success Leader, Mid‑Market Growth

Unanet, Inc.; Indianapolis (IN); Remote; USD 90,000 - 140,000; Full time

Job summary

Unanet, Inc. is seeking a Senior Customer Success Manager to serve as a strategic advisor to a portfolio of mid-market customers in the United States.

You will drive adoption, retention, expansion and customer value by building executive relationships and coordinating with Sales, Product, and Services to ensure successful outcomes. You will also proactively manage risks using health metrics and product usage, lead executive business reviews, and partner across departments to align on future

Responsibilities

• Own a portfolio of mid-market accounts, driving adoption, renewals, expansion, and customer health
• Develop trusted relationships with executive sponsors and key stakeholders, positioning yourself as a strategic partner throughout the customer lifecycle
• Create and execute account success plans aligned to customer business objectives, ensuring customers achieve measurable outcomes and long-term value
• Proactively identify customer risks and opportunities using health metrics, product usage, and business insights; execute retention and growth strategies accordingly
• Partner with Sales to support renewal and expansion opportunities, contributing to Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals
• Conduct executive business reviews that demonstrate business value, communicate product roadmap updates, and align on future priorities
• Work cross-functionally with Product, Support, Professional Services, Customer Solutions Engineering, Finance, and other teams to advocate for customer needs and ensure successful outcomes
• Act as the voice of the customer by sharing trends, feedback, and enhancement opportunities that influence our products and customer experience

Job description

Unanet, Inc. is seeking a Senior Customer Success Manager to serve as a strategic advisor to a portfolio of mid-market customers in the United States.

You will drive adoption, retention, expansion and customer value by building executive relationships and coordinating with Sales, Product, and Services to ensure successful outcomes. You will also proactively manage risks using health metrics and product usage, lead executive business reviews, and partner across departments to align on future