Senior Enterprise Success Manager

Unanet, Inc.; Virginia; On-site; USD 116,000 - 142,000; Full time

Job summary

Unanet, Inc. is seeking an Enterprise Customer Success Manager to own a strategic book of business and drive adoption, retention and expansion across executive stakeholders. You will identify upsell opportunities, coordinate cross-functional teams, and forecast at‑risk accounts to protect revenue.

You will partner with customers to deliver value, create success plans, and lead strategic programs that align product capabilities with customer goals. Travel 25–30% is expected.

Qualifications

• 8+ years of experience in Customer Success or Account Management in a B2B SaaS environment.
• 5+ years of experience managing enterprise or strategic accounts.
• Proven experience managing complex customer relationships, including C-level executives, to drive adoption, renewals, and expansion.
• Experience working with executives, both internally and externally; comfortable owning the room and facilitating meetings and strategy sessions with several departments and stakeholders.
• Proactive and strategic thinker, capable of identifying upsell opportunities and mitigating risks early in the customer lifecycle.
• Excellent communication, negotiation, and presentation skills with a strong ability to influence and build rapport.

Responsibilities

• Own relationships with our most strategic customers and drive adoption, retention and expansion.
• Achieve upsell and expansion targets using consultative selling techniques.
• Maintain understanding of customer status, business projections and system configurations.
• Lead strategic program development and plan for client success with internal/external communication.
• Forecast at-risk customers and define retention strategies to protect revenue.
• Identify new revenue opportunities and drive engagement for existing clients.
• Provide best practices, coaching and training to maximise value from Unanet.
• Coordinate cross-functional resources to support customer requests.
• Prepare and present regular account reviews with status on goals, issues and roadmap requests.

Skills

Customer Success

Account Management

Enterprise Accounts

Negotiation

Presentation

Communication

Strategic Thinking

Relationship Building

Cross-functional Collaboration

Travel Willingness

Education

Bachelor's degree

Tools

Salesforce

ChurnZero

Gainsight

Job description

Unanet, Inc. is seeking an Enterprise Customer Success Manager to own a strategic book of business and drive adoption, retention and expansion across executive stakeholders. You will identify upsell opportunities, coordinate cross-functional teams, and forecast at‑risk accounts to protect revenue.

You will partner with customers to deliver value, create success plans, and lead strategic programs that align product capabilities with customer goals. Travel 25–30% is expected.