Enterprise Success Manager: Drive Adoption, Retention & Growth

Unanet, Inc.; Butlerville (IN); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Unanet, Inc. is seeking an Enterprise Customer Success Manager to own the relationship with our most strategic customers, driving adoption, retention, expansion and net revenue retention at the executive level.

You will lead strategic programs, manage expectations, identify new revenue opportunities and coordinate with cross-functional teams to ensure customers achieve their goals and realize maximum value.

Formación

• Experience managing enterprise relationships across executives and key stakeholders.
• Strong negotiation and consultative selling skills.
• Ability to identify customer needs and deliver measurable value.

Responsabilidades

• Manage our most strategic and complex accounts and drive upsell/expansion revenue.
• Understand customer status, business conditions and requirements across teams.
• Develop strategic programs and plan for client success with internal/external communication.
• Forecast at-risk customers and define retention strategies.
• Coordinate with cross-functional teams to support customer requests.
• Provide updates, reports, and best practices to maximize value.

Conocimientos

Enterprise account management

Negotiation

Consultative selling

Stakeholder management

Revenue growth

Descripción del empleo

Unanet, Inc. is seeking an Enterprise Customer Success Manager to own the relationship with our most strategic customers, driving adoption, retention, expansion and net revenue retention at the executive level.

You will lead strategic programs, manage expectations, identify new revenue opportunities and coordinate with cross-functional teams to ensure customers achieve their goals and realize maximum value.