AI-Driven Strategic CSM for Enterprise Accounts

ThoughtSpot; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

ThoughtSpot in Chicago is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S. from onboarding through renewal and expansion.

This consultative role shapes customer strategy and collaborates with Sales, Product, Marketing, Support, and Services to drive measurable value. You will use AI-driven insights to manage risk, identify expansion opportunities, and personalize engagement across the portfolio, while traveling as needed and maintaining

Qualifications

• Three to five years in Customer Success, Account Management, or a customer-facing role.
• Experience with mid-market or enterprise accounts.
• Ability to translate business problems into strategic customer outcomes.

Responsibilities

• Own the portfolio with adoption, retention, and net revenue expansion for mid-market and enterprise accounts.
• Act as a trusted advisor by linking ThoughtSpot capabilities to business objectives.
• Develop and execute customer success plans with measurable ROI and outcomes.
• Leverage AI-driven insights to identify risk, opportunities, and personalized engagement across the portfolio.
• Lead business reviews, enablement sessions, and workshops to drive real impact.

Skills

Portfolio management

Relationship building

Consultative approach

AI literacy

Public speaking

Travel readiness

Job description

ThoughtSpot in Chicago is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts in the U.S. from onboarding through renewal and expansion.

This consultative role shapes customer strategy and collaborates with Sales, Product, Marketing, Support, and Services to drive measurable value. You will use AI-driven insights to manage risk, identify expansion opportunities, and personalize engagement across the portfolio, while traveling as needed and maintaining