Senior Enterprise CSM - Drive Adoption & Growth

Optimizely; Austin (TX); Hybrid; USD 118,000 - 200,000; Full time

Job summary

Optimizely is seeking a Senior Customer Success Manager to own strategic, enterprise relationships and drive adoption, retention, and expansion across our largest accounts. You will partner with product, engineering, sales, and services to ensure customers extract maximum value from our marketing technology platform.

You will manage executive relationships, forecast your book, and lead cross-functional collaboration to meet business objectives for global brands.

Qualifications

• Experience managing enterprise accounts and owning executive relationships.
• Strong ability to forecast book of business including renewals and expansions.
• Proven track record influencing stakeholders and driving customer success in a SaaS context.

Responsibilities

• Provide consultative guidance on how to leverage our software to achieve business objectives.
• Advocate customer needs to cross-functional teams and drive adoption.
• Maintain relationships with executive sponsors, champions, and users across enterprise accounts.
• Identify, monitor, and respond to customer health signals and risks.
• Design and drive internal and customer-facing plans to proactively ensure success.
• Measure business value and communicate outcomes at reviews and renewals.
• Leverage AI tools to automate administrative tasks and focus on strategic engagement.
• Collaborate with Account Executives on renewals and cross-sell opportunities.
• Coordinate with implementation, professional services, and product teams on large deployments.
• Communicate the value of new functionalities in the context of customer goals.

Skills

Executive relationship management

Strategic account growth

Forecasting & renewals

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CRM systems

Job description

Optimizely is seeking a Senior Customer Success Manager to own strategic, enterprise relationships and drive adoption, retention, and expansion across our largest accounts. You will partner with product, engineering, sales, and services to ensure customers extract maximum value from our marketing technology platform.

You will manage executive relationships, forecast your book, and lead cross-functional collaboration to meet business objectives for global brands.