Strategic Enterprise CSM | Flexible Schedule & Growth

Getac, Inc.; Irvine (CA); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Health care policy

PTO

401(K) with 3% contribution

Performance bonuses

Job summary

Getac, Inc. is seeking a Customer Success Manager in Irvine to own post-sales relationships for a portfolio of 10–20 strategic enterprise accounts. You will drive customer satisfaction, product adoption, retention, and growth while acting as a trusted technical advisor to IT leaders and executives.

The role requires coordinating cross-functional resources, identifying risks, and ensuring measurable business outcomes from Getac’s rugged hardware, software, and cloud solutions.

Qualifications

• Minimum 5+ years in Customer Success or related roles with enterprise accounts.
• Experience managing enterprise or strategic accounts.
• Strong understanding of enterprise IT environments and technology deployments.
• Experience with hardware, software, SaaS, cloud, networking, or rugged computing solutions.

Responsibilities

• Manage a portfolio of 10-20 strategic enterprise accounts.
• Establish trusted advisor relationships with executives and IT leaders.
• Conduct regular business reviews to assess satisfaction, usage trends and objectives.
• Advocate for customer needs and coordinate with product, engineering, support, and sales teams.
• Serve as technical point of contact for deployments, integrations, and upgrades.

Skills

Customer relationship management

Project management

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Business / IT / CS / Engineering or related field

Tools

Salesforce

Dynamics 365

Job description

Getac, Inc. is seeking a Customer Success Manager in Irvine to own post-sales relationships for a portfolio of 10–20 strategic enterprise accounts. You will drive customer satisfaction, product adoption, retention, and growth while acting as a trusted technical advisor to IT leaders and executives.

The role requires coordinating cross-functional resources, identifying risks, and ensuring measurable business outcomes from Getac’s rugged hardware, software, and cloud solutions.