Strategic Customer Success Manager, Enterprise AI Procurement

ZipHQ, Inc.; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Catered lunches & dinners for SF employees

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

401k plan

Job summary

ZipHQ, Inc. is seeking a Customer Success Manager to enhance customer engagement and drive success for various commercial clients. This role involves collaborating with customers across industries, advising on procurement strategies, and ensuring high satisfaction levels.

The ideal candidate should have over 5 years of experience in customer success, excellent interpersonal skills, and strong project management abilities. The position comes with a competitive salary and extensive perks including health benefits and catered meals.

Qualifications

• 5+ years of relevant work experience in customer success or account management.
• Excellent interpersonal skills and ability to build rapport with customers.
• Strong project management capabilities for handling a dynamic customer portfolio.

Responsibilities

• Define customer business outcomes and partner to deliver them continually.
• Act as a trusted advisor and educate customers on Zip's platform.
• Maintain high engagement levels with a focus on adoption and loyalty.

Skills

Customer-facing experience

Project management skills

Creative problem solver

Interpersonal skills

Business process-oriented

Tools

Procurement technologies (e.g., Netsuite, Coupa)

SaaS workflow management tools

Job description

ZipHQ, Inc. is seeking a Customer Success Manager to enhance customer engagement and drive success for various commercial clients. This role involves collaborating with customers across industries, advising on procurement strategies, and ensuring high satisfaction levels.

The ideal candidate should have over 5 years of experience in customer success, excellent interpersonal skills, and strong project management abilities. The position comes with a competitive salary and extensive perks including health benefits and catered meals.