Strategic Enterprise CSM – Restaurant Tech Growth

Otter; Los Angeles (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Flexible Spending Accounts

Job summary

Otter is seeking an experienced Enterprise Customer Success Manager in Los Angeles to lead a portfolio of global accounts and drive significant business outcomes. You'll leverage your industry expertise to act as a trusted advisor and enhance customer satisfaction in online food delivery.

This role demands a strong understanding of restaurant operations and exceptional communication skills, linking complex metrics to tangible business impacts. The base salary ranges from $80,000 to $95,000 annually, with additional equity awards and bonuses.

Qualifications

• 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting.
• Proven success managing complex, high-value customer relationships at the enterprise level.
• Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems.

Responsibilities

• Lead a portfolio of global enterprise accounts to drive business outcomes.
• Own the full customer lifecycle across a portfolio of large enterprise accounts.
• Act as a long-term trusted advisor to top customers.

Skills

Customer Success

Enterprise Account Management

Strategic Consulting

Communication Skills

Data-driven Mindset

Job description

Otter is seeking an experienced Enterprise Customer Success Manager in Los Angeles to lead a portfolio of global accounts and drive significant business outcomes. You'll leverage your industry expertise to act as a trusted advisor and enhance customer satisfaction in online food delivery.

This role demands a strong understanding of restaurant operations and exceptional communication skills, linking complex metrics to tangible business impacts. The base salary ranges from $80,000 to $95,000 annually, with additional equity awards and bonuses.