Executive Enterprise CS Partner - Growth & Retention

Fourth Enterprises LLC.

Austin (TX)

On-site

USD 180,000 - 260,000

Full time

10 days ago

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Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Parental Leave

Laptop and equipment

Job summary

Fourth Enterprises LLC seeks an Executive Account Partner to own the full mandate across a $9–12M ARR portfolio in the restaurant and hospitality space. You will resolve cross-product challenges and serve as the primary product-facing partner.

You will drive executive-level relationships, adoption strategy, and revenue retention while coordinating with Sales, Product, Support, and Professional Services; travel ~25% for onsite reviews and executive briefings.

Qualifications

5+ years in customer success or enterprise account management.
Experience engaging C-level executives on strategic value.
Experience with SaaS and enterprise environments.
Experience with API integrations.
Strong cross-functional collaboration across Sales, Product, Support, and Professional Services.

Responsibilities

Establish and maintain executive-level relationships across your portfolio.
Own account strategy and adoption maturity and roadmap alignment.
Lead executive business reviews with a C-level audience.
Drive GRR and renewal outcomes in collaboration with the commercial team.
Collaborate with Sales, Product, Support, and Professional Services on implementations and adoption.