Strategic SaaS Customer Success Manager (Enterprise)

KMS Lighthouse; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

KMS Lighthouse is seeking a Customer Success Manager to drive client satisfaction and develop strong business relationships with enterprise-level clients. In this role, you will manage the onboarding process, identify expansion opportunities, and ensure seamless delivery of our SaaS solutions.

The ideal candidate has at least 2 years of experience in a similar position within a SaaS organization, excellent communication skills, and a proactive approach to problem-solving.

Qualifications

• 2+ years of experience as a Customer Success Manager or similar role within a SaaS organization.
• Prior experience working at a SaaS-based company.
• Experience supporting enterprise-level organizations is required.

Responsibilities

• Build strong relationships with enterprise-level clients.
• Support the onboarding process of new clients.
• Identify opportunities for expansion within client accounts.
• Manage QBRs with customers.
• Engage with clients to understand needs and tackle problems.
• Collaborate with sales team to ensure customer satisfaction.

Skills

Interpersonal skills

Customer-facing skills

Presentation skills

Problem-solving

Team player

Prioritization skills

Organization skills

Written communication

Verbal communication

Job description

KMS Lighthouse is seeking a Customer Success Manager to drive client satisfaction and develop strong business relationships with enterprise-level clients. In this role, you will manage the onboarding process, identify expansion opportunities, and ensure seamless delivery of our SaaS solutions.

The ideal candidate has at least 2 years of experience in a similar position within a SaaS organization, excellent communication skills, and a proactive approach to problem-solving.