Founding Senior Customer Success Manager - Remote

Lumana; Phoenix (AZ); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Remote-First Flexibility

Equity & Upside

401(k) with match

Home office stipend

Job summary

Lumana, a pioneering AI video security company, seeks a Senior Customer Success Manager to establish the U.S. enterprise CSM function and own post‑sale lifecycle across strategic accounts.

You will lead onboarding, adoption, health monitoring, and renewals, partnering with Solutions Engineering, Support and AE to deliver measurable business outcomes. This role is remote in the USA and requires 7+ years in senior CS or similar roles.

Qualifications

• 7+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology.
• Experience as a founding customer success hire in an early-stage startup.
• Background supporting technical buyers (IT, security, engineering, operations) and managing high-touch enterprise accounts.

Responsibilities

• Lead post-sale onboarding, activation, and customer success programs for enterprise accounts.
• Monitor health metrics, usage, and value realization to prevent churn and drive expansion.
• Conduct quarterly business reviews and coordinate with Sales, SE, and Support.
• Partner with cross-functional teams to ensure successful deployments and renewals.

Skills

Technical CS

Enterprise Accounts

Executive communication

Cross-functional coordination

Job description

Lumana, a pioneering AI video security company, seeks a Senior Customer Success Manager to establish the U.S. enterprise CSM function and own post‑sale lifecycle across strategic accounts.

You will lead onboarding, adoption, health monitoring, and renewals, partnering with Solutions Engineering, Support and AE to deliver measurable business outcomes. This role is remote in the USA and requires 7+ years in senior CS or similar roles.