Strategic Enterprise CS Manager – Growth & Renewals

NEXT Ai PRESS; Austin (TX); Hybride; USD 100 000 - 150 000; Plein temps

Résumé du poste

Canva seeks a Strategic Customer Success Manager for the Enterprise team in Austin to oversee the full post-implementation journey for strategic North American accounts, including onboarding, adoption, retention, renewals, and expansion.

You will lead post-sale management, identify upsell opportunities with Sales, own renewal strategy to drive net revenue retention, mitigate risk, and collaborate with product, sales, and support to align value with business outcomes.

Qualifications

• 6+ years of Enterprise post-sale experience in B2B SaaS.
• Proven ability to own a book of business with retention and growth results.
• Data-driven storytelling to interpret metrics and influence stakeholders.
• Strategic negotiation and revenue management capabilities.
• Strong relationship building and executive credibility.

Responsabilités

• Lead post-sale customer success management for strategic accounts, including onboarding, training, adoption, and advocacy.
• Proactively identify and execute upsell and cross-sell opportunities with Sales.
• Own renewal execution and expansion strategy to contribute to NRR and GRR outcomes.
• Proactively diagnose risk, develop mitigation plans, and mobilize internal resources to protect accounts.
• Partner cross-functionally to advocate for customer needs, influence the product roadmap, and champion customer success best practices.

Connaissances

Enterprise SaaS

Account management

Data storytelling

Negotiation

Cross-functional

Outils

CRM (Salesforce)

Description du poste

Canva seeks a Strategic Customer Success Manager for the Enterprise team in Austin to oversee the full post-implementation journey for strategic North American accounts, including onboarding, adoption, retention, renewals, and expansion.

You will lead post-sale management, identify upsell opportunities with Sales, own renewal strategy to drive net revenue retention, mitigate risk, and collaborate with product, sales, and support to align value with business outcomes.