Strategic Enterprise CS Manager — Growth & Impact

ServiceTitan Software Canada; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible time off

Company-paid health benefits

Parental leave & fertility support

401k match & wellness programs

Job summary

ServiceTitan is seeking a Customer Success Manager ( Enterprise ) to manage a portfolio of ~40 high-touch accounts in North America. You will develop executive-level relationships, coach customers on best practices, and drive product value through strategic problem-solving.

In a fast-paced environment, you will analyze engagement data, segment customers for upsell opportunities, and mentor new team members while contributing to overall customer experience improvements.

Qualifications

• 4+ years in account and/or project management in a customer-facing role.
• Ability to manage multiple projects with strong attention to detail.
• Entrepreneurial mindset and collaboration with cross-functional teams.

Responsibilities

• Manage a portfolio of high-touch Enterprise Property Care accounts with complex needs.
• Engage regularly to gather usage insights and coach on best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Collaborate to solve problems with out-of-the-box solutions and increase product value.
• Identify opportunities for upselling/cross-selling and measure engagement KPIs.
• Mentor new hires and contribute to the Enterprise Success Team.

Skills

Account management

Project management

Data analysis

Communication

Multitasking

Tools

CRM systems

Job description

ServiceTitan is seeking a Customer Success Manager ( Enterprise ) to manage a portfolio of ~40 high-touch accounts in North America. You will develop executive-level relationships, coach customers on best practices, and drive product value through strategic problem-solving.

In a fast-paced environment, you will analyze engagement data, segment customers for upsell opportunities, and mentor new team members while contributing to overall customer experience improvements.