Strategic CSM & Solution Architect

ServiceTitan; Oregon; Hybrid; USD 112,000 - 168,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental, and vision

Parental leave

Equity and bonus

Job summary

ServiceTitan seeks a Strategic Customer Success Manager to own executive relationships, adoption plans, and solution design for a portfolio of strategic accounts in the US, including Oregon. You’ll diagnose how customers run their business, map workflows, and drive adoption of ServiceTitan capabilities.

You’ll lead cross‑functional collaboration with Implementation, Support, Product, and Engineering, guiding escalations, tuning configurations, and building scalable assets.

Qualifications

• 5+ years in customer success or related roles.
• Able to show root-cause in configuration, data, or an integration and design the fix.

Responsibilities

• Own executive relationship, business reviews, and success plan for a portfolio of strategic accounts, tied to measurable outcomes.
• Lead escalations end to end: triage, root cause, cross-team coordination, and clear customer communication.
• Monitor adoption and health, turning gaps into prioritized action plans.
• Forecast and protect renewals; identify and develop expansion opportunities with Sales.
• Represent the customer inside ServiceTitan, bringing product feedback with business impact.

Skills

Customer Success

Solutions architecture

Implementation

Professional services

Cross-functional collaboration

Tools

SQL

APIs & Integrations

AI tooling

Job description

ServiceTitan seeks a Strategic Customer Success Manager to own executive relationships, adoption plans, and solution design for a portfolio of strategic accounts in the US, including Oregon. You’ll diagnose how customers run their business, map workflows, and drive adoption of ServiceTitan capabilities.

You’ll lead cross‑functional collaboration with Implementation, Support, Product, and Engineering, guiding escalations, tuning configurations, and building scalable assets.