Enterprise Success Manager - High-Touch Accounts

ServiceTitan Software Canada; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Premium healthcare benefits

Parental leave & fertility support

401k matching

Wellness programs & telehealth

Professional development & leadership

Maven maternity & related services

Pet insurance

Employee recognition programs

Job summary

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-value trades accounts and drive revenue through strategic relationship management and product value realization.

You will partner with senior executives, analyze usage data, and coach customers on best practices while leading initiatives across teams to enhance the overall customer experience.

Qualifications

• 4+ years of combined experience in account and/or project management in a customer-facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter who thrives in a fast-paced environment and can lead, motivate, and collaborate.

Responsibilities

• Develop a portfolio of enterprise customer accounts (~40) with high-touch needs.
• Regularly engage accounts to gain product usage insights and coach on best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Collaborate with customers to solve complex problems with out-of-the-box solutions to increase product value.
• Identify ways to improve customer experience in product and processes.
• Analyze user engagement data and extract actionable insights; report KPIs.
• Segment customers for upsell and cross-sell opportunities.
• Mentor new hires and support non-Enterprise Success Team members.

Skills

Account management

Project management

Multi-tasking

Entrepreneurial mindset

Data analysis

Communication skills

Job description

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-value trades accounts and drive revenue through strategic relationship management and product value realization.

You will partner with senior executives, analyze usage data, and coach customers on best practices while leading initiatives across teams to enhance the overall customer experience.