Strategic Enterprise Customer Success Leader

ServiceTitan; United States; On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flextime

Learning & development

Onboarding program

Leadership training

Bonusly

Peer awards

Job summary

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-touch trade service accounts across North America. You will partner with senior leaders to maximize product value and drive revenue while shaping the future of our service platform.

You will build strong executive relationships, coach customers on best practices, and lead cross-functional initiatives to improve both the product and the customer experience.

Qualifications

• 4+ years of combined experience in account and/or project management in a customer facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the ability to lead, motivate and collaborate.
• Demonstrated ability for and interest in project management and analyzing data sets.
• Intelligent, quick thinking, fast learning, and solution oriented.
• Adaptable team player with strong communication and organizational skills.
• 15% travel nationwide.

Responsibilities

• Develop a portfolio of ~40 Enterprise Property Care customer accounts, all high-touch with complex needs.
• Regularly reach out to accounts to gather product usage insights and coach best practices.
• Build and maintain senior-level relationships and deliver a premium customer experience.
• Collaborate with customers to solve complex problems with out-of-the-box solutions to increase product value.
• Identify opportunities to improve customer experience in product and process.
• Analyze user engagement data and identify actionable insights; report KPI trends.
• Segment customers for up-selling and cross-selling opportunities.
• Mentor and support new hires and non-Enterprise Success Team members.

Skills

Account management

Project management

Data analysis

Communication

Team collaboration

Multi-tasking

Job description

ServiceTitan is seeking an Enterprise Customer Success Manager to manage a portfolio of high-touch trade service accounts across North America. You will partner with senior leaders to maximize product value and drive revenue while shaping the future of our service platform.

You will build strong executive relationships, coach customers on best practices, and lead cross-functional initiatives to improve both the product and the customer experience.