Strategic Customer Success Leader—Retention & Growth

ServiceTitan, Inc.; United States; Teletrabalho; USD 168 000 - 270 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible time off

Comprehensive onboarding

Leadership training

Bonusly recognition

Health & wellness benefits

Fertility support

Parental leave

Equity & benefits

Resumo da oferta

ServiceTitan, Inc. is seeking a Manager on the Strategic Customer Success team to lead a group of Customer Success Managers serving major customers. You will shape retention, expansion, and customer satisfaction while fostering growth, ownership, and excellence.

You will coach a team of 8-10 CSMs, align with executives, and drive measurable ROI through product adoption and strong partnerships. Travel up to 20% is required.

Qualificações

• 3+ years of people management in Customer Success or Account Management (Strategic/Enterprise).
• Proven renewal and expansion experience with targets and forecasting.
• Strong coaching, leadership, and collaboration skills with cross-functional partners.
• Ability to consult on process improvements and ROI realization.

Responsabilidades

• Manage a team of 8-10 Customer Success Managers to achieve KPIs.
• Coach and develop talent, elevating performance as consultative leaders.
• Drive retention and expansion with measurable business outcomes for customers.
• Collaborate with Product, Sales, Onboarding and Support for a seamless journey.
• Recruit, onboard and mentor top talent in a dynamic environment.

Conhecimentos

People management

Renewals & expansion

Coaching leadership

Business acumen

Descrição da oferta de emprego

ServiceTitan, Inc. is seeking a Manager on the Strategic Customer Success team to lead a group of Customer Success Managers serving major customers. You will shape retention, expansion, and customer satisfaction while fostering growth, ownership, and excellence.

You will coach a team of 8-10 CSMs, align with executives, and drive measurable ROI through product adoption and strong partnerships. Travel up to 20% is required.