Enterprise Customer Delivery & Education Lead

Eve; United States; Ibrido; USD 150.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Equity

401(k) matching

Health insurance

Flexible PTO

Stipend for remote work

Office stipend

Team events

Commuter benefits

Descrizione del lavoro

Eve builds AI-powered legal technology for plaintiff law firms, helping them handle more cases and recover more for clients. The company is growing rapidly with OpenAI and Anthropic collaborations.

The role leads delivery across implementation, migration, and integrations, partnering with Customer Success and Product to ensure customers achieve clear outcomes, while coaching teams on capacity and complex engagements.

Competenze

• Proven experience leading customer-facing implementation or professional services teams in enterprise software.
• Strong judgment in capacity planning, project scope, and customer communication.
• Technical understanding to work with specialists and explain decisions to executives.

Mansioni

• Own the delivery experience across implementation, migration, integrations, and customer education.
• Coach leaders, plan capacity, and step into complex engagements when needed.
• Partner with Customer Success and Product to ensure customers achieve clear outcomes.

Conoscenze

CS leadership

Enterprise software

Capacity planning

Executive communication

Descrizione del lavoro

Eve builds AI-powered legal technology for plaintiff law firms, helping them handle more cases and recover more for clients. The company is growing rapidly with OpenAI and Anthropic collaborations.

The role leads delivery across implementation, migration, and integrations, partnering with Customer Success and Product to ensure customers achieve clear outcomes, while coaching teams on capacity and complex engagements.