Director, Customer Delivery & Education (Fully Remote)

Eve; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Equity

401(k) matching

Health insurance

Flexible PTO

Stipend for remote work

Office stipend

Team events

Commuter benefits

Job summary

Eve builds AI-powered legal technology for plaintiff law firms, helping them handle more cases and recover more for clients. The company is growing rapidly with OpenAI and Anthropic collaborations.

The role leads delivery across implementation, migration, and integrations, partnering with Customer Success and Product to ensure customers achieve clear outcomes, while coaching teams on capacity and complex engagements.

Qualifications

• Proven experience leading customer-facing implementation or professional services teams in enterprise software.
• Strong judgment in capacity planning, project scope, and customer communication.
• Technical understanding to work with specialists and explain decisions to executives.

Responsibilities

• Own the delivery experience across implementation, migration, integrations, and customer education.
• Coach leaders, plan capacity, and step into complex engagements when needed.
• Partner with Customer Success and Product to ensure customers achieve clear outcomes.

Skills

CS leadership

Enterprise software

Capacity planning

Executive communication

Job description

• Own the delivery experience across implementation, migration, integrations, and customer education.
• Coach leaders, plan capacity, and step into complex engagements when needed.
• Partner with Customer Success and Product to ensure customers achieve clear outcomes.

What We Look For:

• Proven experience leading customer-facing implementation or professional services teams in enterprise software.
• Strong judgment in capacity planning, project scope, and customer communication.
• Technical understanding to work with specialists and explain decisions to executives.

Why Eve:

• Trusted by over 1,000 law firms and growing revenue 2x quarter over quarter.
• Backed by $160M+ from top investors like Spark Capital and a16z.
• Work with a world-class team and directly with OpenAI and Anthropic on AI-native legal workflows.
• Competitive salary and equity, 401(k) matching, and full health coverage.
• Flexible time off, telecomm stipend, and workplace setup reimbursement.
• Quarterly team gatherings and commuter benefits for in-office employees.

Eve

Eve builds AI-powered legal technology for plaintiff law firms, helping them handle more cases and recover more for clients. Backed by over $160M from top investors and trusted by 1000+ firms, the company is growing rapidly with a world-class team from leading tech companies.