Senior Client Success Manager - Paid Search ROI

Qumra Capital; Chicago (IL); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Skai in Chicago is seeking a Senior Client Success Manager to drive adoption, retention, and ROI across Paid Search campaigns. You will train clients, provide strategic guidance, and collaborate with product, technical, and support teams to deliver measurable outcomes.

The role requires hands-on experience with paid search (Google Ads, Microsoft Advertising), strong project management and communication skills, and a consultative, client-first approach. Hybrid work with in-office days.

Qualifications

• B.A. or B.S. required.
• Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross- channel formats (like AIMax and PMax) and ad extensions.
• Extra points for hands-on experience with Retail Media Networks (including Amazon, Walmart Connect, Target Roundel, etc)

Responsibilities

• Drive client retention and identify growth opportunities within the account
• Provide initial and ongoing training so clients can effectively use the Skai platform
• Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
• Understand each client's business goals, anticipate future needs, and use product and engagement data to focus them on the Skai capabilities most tied to those outcomes
• Run a structured, proactive communication cadence, standing meetings and office hours alike, each with a clear purpose and agenda shared in advance
• Partner across internal teams, including Client Success Directors, product, technical, and support specialists, knowing when an engagement calls for their expertise and handing off with enough context that they can act immediately
• Use AI to accelerate call prep, summarization, personalization, and documentation, applying judgment and review before anything reaches a client
• Solve problems proactively and hold a high bar for client satisfaction

Skills

Paid search marketing

Client services

Project management

Interpersonal communication

AI tools

Education

B.A. or B.S.

Tools

Excel

HTML

JavaScript

AI tools

Job description

Skai in Chicago is seeking a Senior Client Success Manager to drive adoption, retention, and ROI across Paid Search campaigns. You will train clients, provide strategic guidance, and collaborate with product, technical, and support teams to deliver measurable outcomes.

The role requires hands-on experience with paid search (Google Ads, Microsoft Advertising), strong project management and communication skills, and a consultative, client-first approach. Hybrid work with in-office days.