Strategic Enterprise Client Partner

Yardi

United States

On-site

USD 120,000 - 135,000

Full time

7 days ago

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Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi seeks a Strategic Client Partner to act as a trusted advisor to key customers, guiding cross-functional teams to drive adoption and maximize ROI. You will analyze journeys, performance, and feedback to identify opportunities and align with clients' strategic objectives.

The role emphasizes executive-level communication, project leadership, and a customer-centric mindset to deliver measurable business outcomes and long-term success for existing Virtuoso Enterprise implementations.

Qualifications

Bachelor's degree in Business, Finance, Computer Science, or related field.
Eight (8) years of experience in multifamily housing, property technology, or a SaaS organization.
Five (5) years of client-facing leadership and problem-resolution experience.
Proven ability to manage complex, cross-functional projects.
Ability to translate client goals into measurable outcomes using data and product insights.

Responsibilities

Serve as a strategic advisor and customer advocate, aligning client goals with Yardi solutions.
Lead cross-functional collaboration across Service, Product Development, Sales, and Customer Experience teams.
Identify opportunities to maximize value through proactive guidance and strategic planning.
Drive customer retention and satisfaction by addressing issues and developing action plans to reduce churn.
Translate client feedback into actionable recommendations to improve products and services.