Strategic Client Success Partner

Yardi Systems; Raleigh (NC); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi seeks aStrategic Client Partner to act as trusted advisor for key customers, leading cross-functional efforts to maximize value from Yardi partnerships. You will support Virtuoso Enterprise implementations, drive adoption, and align outcomes with each client’s strategic goals.

The role requires strong project management, executive communication, and stakeholder collaboration to reduce churn and deliver measurable ROI. Travel up to 15–30% is expected.

Qualifications

• Eight (8) years of experience in multifamily housing, property technology, or a SaaS organization.
• Five (5) years of experience in client-facing roles demonstrating leadership and problem resolution.
• Proven success independently managing complex, cross-functional projects.
• Proven success translating client goals into measurable outcomes using data and product insights.
• Experience influencing client decisions and navigating complex organizational dynamics.

Responsibilities

• Serve as a strategic advisor and customer advocate, aligning client business goals with Yardi solutions to drive adoption, value realization, and long-term success.
• Lead cross-functional collaboration across Service, Product Development, Sales, and Customer Experience teams to resolve complex challenges and enhance the overall client experience.
• Identify and unlock opportunities for customers to maximize the value of their property management software investment through proactive guidance, performance insights, and strategic planning.
• Drive customer retention and satisfaction by addressing critical issues, mitigating risk, and developing action plans that strengthen client relationships and reduce churn.
• Champion customer outcomes by translating client feedback and business needs into actionable recommendations that improve products, services, and operational effectiveness.

Skills

Project management

Cross-functional collaboration

Executive-level communication

Data-driven decisions

Stakeholder management

Analytical skills

Presentation skills

Travel willingness

Education

Bachelor's degree in Business, Finance, Computer Science, or related field

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Yardi seeks aStrategic Client Partner to act as trusted advisor for key customers, leading cross-functional efforts to maximize value from Yardi partnerships. You will support Virtuoso Enterprise implementations, drive adoption, and align outcomes with each client’s strategic goals.

The role requires strong project management, executive communication, and stakeholder collaboration to reduce churn and deliver measurable ROI. Travel up to 15–30% is expected.