Strategic Client Success Partner

RXinsider LTD.; Raleigh (NC); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical premiums covered

Profit-sharing

Flexible work arrangements

Job summary

Yardi is seeking a Strategic Client Partner to serve as a trusted advisor for key customers, driving adoption of Virtuoso Enterprise implementations and ensuring ROI from their Yardi partnership. Responsibilities include leading cross-functional efforts, analyzing journeys and product performance, and translating insights into measurable business outcomes.

Ideal candidates have a strong project-management background, executive communication skills, and the ability to manage multiple stakeholders

Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or related field.
• 8 years in multifamily housing, property technology, or SaaS.
• 5+ years in client-facing leadership roles.
• Proven track record translating goals into measurable outcomes with data insights.
• Experience influencing decisions and navigating complex organizational dynamics.

Responsibilities

• Serve as a strategic advisor and customer advocate, aligning client goals with Yardi solutions to drive adoption, value realization, and long-term success.
• Lead cross-functional collaboration across Service, Product Development, Sales, and Customer Experience teams to resolve complex challenges and enhance the client experience.
• Identify opportunities to maximize value for customers through guidance, performance insights, and strategic planning.
• Drive customer retention by addressing issues, mitigating risk, and developing action plans to strengthen relationships.
• Translate client feedback into actionable recommendations that improve products, services, and operational effectiveness.

Skills

Strategic thinking

Executive communication

Project management

Cross-functional collaboration

Data analysis

Stakeholder management

Education

Bachelor's degree in Business, Finance, CS

Master's degree in Business (ideal)

Tools

Microsoft Office

Data visualization tools

Job description

Yardi is seeking a Strategic Client Partner to serve as a trusted advisor for key customers, driving adoption of Virtuoso Enterprise implementations and ensuring ROI from their Yardi partnership. Responsibilities include leading cross-functional efforts, analyzing journeys and product performance, and translating insights into measurable business outcomes.

Ideal candidates have a strong project-management background, executive communication skills, and the ability to manage multiple stakeholders