Strategic Client Partner: Customer Success & Growth

Yardi; Raleigh (NC); On-site; USD 120,000 - 135,000; Full time

Job summary

Yardi is seeking a Strategic Client Partner to serve as a trusted advisor for key customers, leading cross-functional efforts to drive adoption, value realization, and ROI across Virtuoso Enterprise implementations. You will analyze customer journeys and product performance to identify opportunities and strengthen client value.

The role emphasizes executive-level communication, stakeholder management, and proactive problem solving to reduce churn and deliver measurable business outcomes.

Qualifications

• Bachelor's degree in Business, Finance, CS or related field.
• Eight years of experience in multifamily housing, property technology, or a SaaS organization.
• Five years of experience in client-facing roles with leadership and problem resolution.

Responsibilities

• Serve as a strategic advisor and customer advocate, aligning client goals with Yardi solutions to drive adoption and long-term success.
• Lead cross-functional collaboration across Service, Product Development, Sales, and Customer Experience to resolve complex challenges and enhance the client experience.
• Identify opportunities to maximize value through proactive guidance, performance insights, and strategic planning.
• Drive customer retention and satisfaction by addressing issues, mitigating risk, and developing action plans to strengthen relationships.
• Translate client feedback into actionable recommendations to improve products, services, and operational effectiveness.

Skills

Executive communication

Cross-functional collaboration

Project management

Analytical skills

Problem solving

Stakeholder influence

Travel readiness

Customer empathy

Executive presentation

Independent working

Education

Bachelor's degree in Business, Finance, CS

Master's degree in Business

Tools

Microsoft Office

PowerPoint

Excel

Job description

Yardi is seeking a Strategic Client Partner to serve as a trusted advisor for key customers, leading cross-functional efforts to drive adoption, value realization, and ROI across Virtuoso Enterprise implementations. You will analyze customer journeys and product performance to identify opportunities and strengthen client value.

The role emphasizes executive-level communication, stakeholder management, and proactive problem solving to reduce churn and deliver measurable business outcomes.