Strategic Client Partner — Real Estate SaaS Adoption & ROI

Yardi Systems; Northern (KY); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems seeks a Strategic Client Partner to serve as a trusted advisor to key customers, leading cross-functional efforts to maximize value from the Yardi partnership and ensure successful Virtuoso Enterprise implementations. You will analyze journeys, drive ROI, advocate for clients, and collaborate with Service, Product, Sales, and Customer Experience teams to reduce churn and heighten adoption.

The role requires 8 years in multifamily housing or SaaS and strong PM, data insights, and

Qualifications

• Bachelor's degree in Business, Finance, Computer Science or related field.
• Eight years of experience in multifamily housing, property tech, or SaaS.
• Five years in client-facing roles with leadership responsibilities.
• Proven ability to manage complex, cross-functional projects.
• Ability to translate client goals into measurable outcomes using data and product insights.

Responsibilities

• Serve as a strategic advisor and customer advocate, aligning client goals with Yardi solutions.
• Lead cross-functional collaboration to resolve challenges and enhance the client experience.
• Identify opportunities to maximize value and drive ROI for clients.
• Drive retention and satisfaction by addressing issues and developing action plans.
• Translate client feedback into actionable recommendations to improve products and services.

Skills

Project management

Cross-functional collaboration

Executive communication

Data analysis

Problem solving

Client advocacy

Presentation skills

Travel flexibility

Education

Bachelor's degree in Business/Finance/CS

Master's degree in Business

Tools

MS Office (Outlook/Word/Excel/PowerPoint)

Job description

Yardi Systems seeks a Strategic Client Partner to serve as a trusted advisor to key customers, leading cross-functional efforts to maximize value from the Yardi partnership and ensure successful Virtuoso Enterprise implementations. You will analyze journeys, drive ROI, advocate for clients, and collaborate with Service, Product, Sales, and Customer Experience teams to reduce churn and heighten adoption.

The role requires 8 years in multifamily housing or SaaS and strong PM, data insights, and