Strategic Enterprise Client Director

Stefanini; Midland (MI); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Stefanini is seeking a Client Relationship Director to manage strategic enterprise client relationships from its Midland, Michigan office. The role focuses on delivering measurable value, driving retention, and growing profitability across cross-functional teams including sales, solution delivery, finance, and operations.

The candidate will spearhead executive relationships, translate client priorities into strategic plans, lead governance sessions, and own or co-own financial performance for

Qualifications

• 10+ years of executive client relationship experience.
• Bachelor's degree in business, information technology, or a related field.
• Experience managing enterprise clients in account management or service delivery.
• Demonstrated strength in executive stakeholder management, commercial negotiations, and financial management.
• Ability to develop account strategies and lead cross-functional teams.

Responsibilities

• Build trusted relationships with executive and operational stakeholders and serve as the senior escalation point for assigned accounts.
• Translate client objectives, challenges, and industry trends into strategic account plans and measurable outcomes.
• Lead executive business reviews, governance, and strategic planning sessions.
• Represent the voice of the customer internally and strengthen the organization's strategic partnership.
• Develop and execute account growth plans with the commercial team, aligned with client priorities.
• Support renewals, negotiations, pipeline management, and revenue forecasting.
• Maintain accountability for service performance, SLAs, KPIs, and governance across accounts.
• Partner with delivery teams to resolve issues and drive continuous improvement.
• Gather customer feedback and convert insights into actionable value improvements.

Skills

Executive stakeholder mgmt

Commercial negotiations

Financial management

Cross-functional leadership

Account strategy

Education

Bachelor's degree

MBA

Job description

Stefanini is seeking a Client Relationship Director to manage strategic enterprise client relationships from its Midland, Michigan office. The role focuses on delivering measurable value, driving retention, and growing profitability across cross-functional teams including sales, solution delivery, finance, and operations.

The candidate will spearhead executive relationships, translate client priorities into strategic plans, lead governance sessions, and own or co-own financial performance for