Strategic Enterprise Client Director (Remote)

Openkrill; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive Medical Benefits (PPO + HS

Vision, Dental

Unlimited PTO + Holidays + Flexible Wе

401k with Employer Matching

Remote Work Stipend

Job summary

Cayuse is seeking a Client Relationship Director to lead strategic enterprise accounts and mentor two Strategic Account Managers. You will guide clients through platform optimization, expansion, and multi-year adoption lifecycles while safeguarding retention and forecasting future growth.

The ideal candidate builds executive-level relationships with sponsors, drives business outcomes, and collaborates across Product, Delivery, and Customer Success to deliver measurable impact.

Qualifications

• 7–10+ years in enterprise software sales, customer success, or key account delivery.
• 3–5+ years leading enterprise account teams and coaching.
• Proven experience with Tier 1 SaaS/cloud deployments and high retention targets.
• Strong executive presence with C-suite influence and negotiation skills.

Responsibilities

• Serve as primary strategic contact for a portfolio of high-value enterprise accounts.
• Lead Customer Business Reviews, Steering Committees, and multi-year technology roadmaps.
• Guide customers through platform updates and map corporate strategy to Cayuse's product roadmap.
• Coach two Strategic Account Managers to identify cross-sell opportunities and manage BAR risk.
• Collaborate with Product, Delivery, and Revenue Ops to maintain CRM data and reporting.

Skills

Enterprise software sales

Customer success

Strategic account management

Executive presence

C-suite negotiation

Team leadership

CRM systems (Salesforce)

Forecasting & analytics

MEDDPICC, Challenger, GAP Selling

Travel management

Education

Bachelor's degree in Business/Info Systems

MBA preferred

Tools

Salesforce

Job description

Cayuse is seeking a Client Relationship Director to lead strategic enterprise accounts and mentor two Strategic Account Managers. You will guide clients through platform optimization, expansion, and multi-year adoption lifecycles while safeguarding retention and forecasting future growth.

The ideal candidate builds executive-level relationships with sponsors, drives business outcomes, and collaborates across Product, Delivery, and Customer Success to deliver measurable impact.