Strategic Enterprise Client Director

Stefanini North America and APAC; Midland (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Stefanini North America is seeking a Client Relationship Director to lead strategic enterprise accounts, align client priorities with delivery, and drive satisfaction, retention, and revenue growth.

You will partner with executives across delivery, sales, finance, and solution teams, own account plans and governance, and shepherd cross-functional collaboration to maximize value. The role requires 10+ years of managing large enterprise accounts and strong commercial acumen.

Qualifications

• 10+ years of enterprise account management with executive ownership and demonstrated success in satisfaction, renewals, revenue growth, and profitability.
• Experience managing enterprise clients within account management, client success, consulting, or service delivery.
• Strong executive stakeholder management, commercial negotiations, financial management, governance, and risk resolution.

Responsibilities

• Own strategic enterprise client relationships and translate objectives into plans with measurable outcomes.
• Lead executive business reviews, governance, and cross-functional planning with delivery, sales, and finance teams.
• Develop account growth plans, identify cross-sell/upsell opportunities, and support renewals and revenue forecasting.
• Monitor service performance, KPIs, and governance; drive improvements and corrective actions when needed.

Skills

Executive relationship management

Strategic account planning

Commercial negotiations

Financial management

Cross-functional leadership

Client success

Risk management

Contract renewals

Education

Bachelor's degree in business, IT, management, or related field

Job description

Stefanini North America is seeking a Client Relationship Director to lead strategic enterprise accounts, align client priorities with delivery, and drive satisfaction, retention, and revenue growth.

You will partner with executives across delivery, sales, finance, and solution teams, own account plans and governance, and shepherd cross-functional collaboration to maximize value. The role requires 10+ years of managing large enterprise accounts and strong commercial acumen.