Strategic Customer Success Leader – Enterprise AI & API Growth
Anthropic
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Benefits offered by this job
Job summary
Anthropic in the United States is seeking a Manager, Customer Success – Strategic Consumer Tech to lead a team of Customer Success Managers focused on strategic enterprise accounts. You will guide growth across API, Claude.ai, Claude Code, and related surfaces, coaching your team to maximize value, adoption, and expansion.
You will build scalable CS processes, own renewal risk mitigation, and collaborate with Sales, Applied AI, Product, and Engineering to advocate for customer needs and ensure
Qualifications
- Track record of achieving team targets for expansion, retention and customer satisfaction.
- Experience managing customer portfolios at enterprise scale, including accounts with $1M-$100M+ annual contract values.
- Strong understanding of consumption-based business models, with proven ability to drive adoption, expansion, and value realization across different pricing structures.
- 7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience.
- Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies.
- Experience building CS processes, playbooks and operational frameworks, using data to drive team and customer outcomes.
- Strong executive presence and ability to represent Anthropic with customer technical and business leaders.
- Passion for responsible AI development and helping customers transform their businesses with cutting‑edge technology.
- Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams on product capabilities across multiple offerings.
- Strong business acumen with ability to articulate value, calculate ROI, and drive customer business outcomes.
Responsibilities
- Lead and coach 5-10 Customer Success Managers covering strategic enterprise accounts.
- Develop scalable CS processes, playbooks, and QBR templates.
- Own portfolio planning, forecasting, and renewal risk mitigation.
- Collaborate with Sales and Applied AI to identify expansion opportunities.
- Partner with Product, Engineering, and Marketing to drive product adoption.
- Represent Anthropic with executive customers and manage escalations.
- Hire, onboard, and train CS team members.
Skills
Job description
Anthropic in the United States is seeking a Manager, Customer Success – Strategic Consumer Tech to lead a team of Customer Success Managers focused on strategic enterprise accounts. You will guide growth across API, Claude.ai, Claude Code, and related surfaces, coaching your team to maximize value, adoption, and expansion.
You will build scalable CS processes, own renewal risk mitigation, and collaborate with Sales, Applied AI, Product, and Engineering to advocate for customer needs and ensure
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