Strategic Enterprise Activation Lead (AI-Driven)

ramp; New York, California (NY, MO); On-site; USD 178,000 - 271,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Relocation assistance to NYC or SF

Job summary

Ramp is seeking an Enterprise Customer Success Manager to transform how large organizations run their finances. You’ll be embedded in Ramp's largest enterprise accounts, driving workflow adoption and measurable business outcomes.

You’ll partner with Account Executives and Technical Consulting, manage executive stakeholders, and use AI daily to prepare for calls and synthesize data. This role requires 7+ years of enterprise CS and fluency in finance language.

Qualifications

• Enterprise change management experience with measurable results.
• Frequent interaction with CFOs and finance leaders.
• Daily use of AI tools to prepare for calls and create materials.
• Ability to discuss ROI and financial impact in executive terms.
• 7+ years in enterprise customer success or implementation roles.

Responsibilities

• Lead enterprise customers through full transformation journeys with accountability for time-to-value and outcomes.
• Develop change management strategies and drive adoption within complex organizations.
• Communicate Ramp's impact in CFO/Controller terms, beyond product usage metrics.
• Manage executive relationships across multi-layered customer orgs.
• Collaborate with Account Executives and Technical Consulting for seamless implementations.
• Surface patterns and opportunities to Product from your accounts.

Skills

Enterprise change management

AI fluency

Financial impact communication

Technical acumen

7+ years enterprise CS

Tools

Netsuite

Sage

QuickBooks

Xero

Job description

Ramp is seeking an Enterprise Customer Success Manager to transform how large organizations run their finances. You’ll be embedded in Ramp's largest enterprise accounts, driving workflow adoption and measurable business outcomes.

You’ll partner with Account Executives and Technical Consulting, manage executive stakeholders, and use AI daily to prepare for calls and synthesize data. This role requires 7+ years of enterprise CS and fluency in finance language.