Enterprise Change Architect — AI-Driven Finance

ramp; New York, California (NY, MO); On-site; USD 163,000 - 262,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Travel budget

Weekly coffee stipend

Job summary

Ramp is seeking an Enterprise Customer Success Manager to transform how large organizations run their finances. You’ll be embedded in Ramp’s enterprise accounts, driving true workflow transformation rather than simple onboarding.

You’ll own change management, speak the CFO’s language, and use AI daily to prep for calls, build materials, and monitor ROI. This role demands seniority, strategic influence, and a relentless focus on time-to-value across complex teams.

Qualifications

• Enterprise change management with measurable results.
• Fluency in major ERP platforms and financial data structures.
• Habitual use of AI to prepare for calls and synthesize information.
• Ability to articulate financial impact to CFOs and finance leaders.
• Credibility in technical discussions with Product/Engineering on integrations.
• 7+ years in enterprise customer success or implementations.

Responsibilities

• Lead enterprise customers through the full transformation journey with clear accountability for time-to-value and outcomes.
• Own the change management strategy for each account and drive adoption to completion.
• Quantify Ramp's impact in CFO terms: ROI, spend visibility and close cycle improvements.
• Manage executive stakeholders across multi-level orgs, including C-suite relationships.
• Use AI tools daily to prepare for calls, build materials and synthesize data.
• Partner with Account Executives and Technical Consulting to deliver seamless implementations.
• Bring customer insights back to Product to shape Ramp's evolution.

Skills

Change management

ERP fluency

AI fluency

Financial impact

Technical acumen

Enterprise CS

Tools

NetSuite

SAP S/4HANA

Workday

Sage Intacct

Job description

Ramp is seeking an Enterprise Customer Success Manager to transform how large organizations run their finances. You’ll be embedded in Ramp’s enterprise accounts, driving true workflow transformation rather than simple onboarding.

You’ll own change management, speak the CFO’s language, and use AI daily to prep for calls, build materials, and monitor ROI. This role demands seniority, strategic influence, and a relentless focus on time-to-value across complex teams.