Strategic Enterprise Accounts Director

Global Relay

New York (NY)

On-site

USD 130,000 - 160,000

Full time

40 hours ago

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Benefits offered by this job

Health benefits

Vacation days

401(k) retirement plan with company匹配

Job summary

Global Relay in New York is seeking an Account Director to own the strategic direction and delivery for a portfolio of enterprise accounts with significant ARR. You will partner with C‑suite stakeholders, lead cross‑functional collaboration, and conduct executive briefings to align objectives with our product roadmap.

This role combines consultative relationship building, risk management across RAG, and revenue retention through renewals and cross‑sell opportunities, requiring 9+ years in

Qualifications

9+ years in enterprise SaaS, with a proven track record in customer success, account management, or enterprise sales.
Proven ability to manage high-ARR, high-complexity Enterprise accounts and negotiate renewals and expansions.
Ability to build trust with senior stakeholders and align customer strategy with business outcomes.
Experience leading cross-functional teams and influencing outcomes without formal authority.

Responsibilities

Own end-to-end success of a portfolio of high-value Enterprise accounts (10–20 accounts).
Lead executive briefings and business reviews to align objectives with product roadmap.
Monitor account health and mitigate risk across Red/Amber/Green categories.

Skills

Enterprise SaaS experience

Executive stakeholder management

Negotiation

Cross-functional collaboration

Relationship management

Tools

Salesforce

Job description

This role combines consultative relationship building, risk management across RAG, and revenue retention through renewals and cross‑sell opportunities, requiring 9+ years in

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