Strategic Enterprise Account Manager, Tech Integrations

Balance Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options for all employees

Health, dental, and vision plan

Job summary

Balance Inc. is seeking an Account Manager in New York to own strategic, enterprise-level relationships from kickoff to renewal. The role requires hands-on engineering depth, handling data/logs, and coordinating cross-functional teams for onboarding and complex integrations.

You will drive adoption, conduct QBRs/EBRs with executives, manage renewals, and pursue upsell/cross-sell opportunities while ensuring account health and effective problem resolution.

Qualifications

• 3+ years in enterprise B2B account management.
• Experience leading complex customer implementations.
• Deep technical background: read code, trace logs, and reproduce issues.
• Proven ability to use metrics and AI tools in technical work.

Responsibilities

• Own a portfolio of strategic enterprise accounts and ensure retention and expansion.
• Drive adoption and run QBRs/EBRs with executive stakeholders and show performance data.
• Own renewals and upsell/cross-sell across your book.
• Serve as day-to-day contact for account health, including technical questions on integrations, data, and configuration; decide when to escalate to Engineering.
• Lead onboarding and complex implementations, coordinating internal teams and external stakeholders.
• Translate customer feedback into product/engineering input.

Skills

Enterprise AM

Executive presentations

Complex implementations

Technical reading

SQL familiarity

AI usage

Data-driven

Organizational skills

Tools

SQL

Logging/Monitoring

Job description

Balance Inc. is seeking an Account Manager in New York to own strategic, enterprise-level relationships from kickoff to renewal. The role requires hands-on engineering depth, handling data/logs, and coordinating cross-functional teams for onboarding and complex integrations.

You will drive adoption, conduct QBRs/EBRs with executives, manage renewals, and pursue upsell/cross-sell opportunities while ensuring account health and effective problem resolution.