Strategic Enterprise Account Manager – Retention & Growth

Birdseye Solutions Inc; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Birdseye Solutions Inc. is seeking an Account Manager to own client relationships across an assigned portfolio, lead in-person business reviews, and drive renewals and expansion. You will travel 25-40% of the time to client sites in the U.S.

and Canada to reinforce ROI and deepen partnerships. Ideal candidates bring enterprise account management experience, strong communication, and a consultative approach to growth.

Qualifications

• Proven success in account management, customer success, or client relationship management for enterprise or mid-market B2B clients.
• Experience managing a portfolio of accounts with recurring, subscription-based revenue.
• Track record of proactive renewal management and reducing churn.
• Comfortable leading in-person business reviews with senior client stakeholders.
• Background in CCTV, access control, or live video monitoring, or experience in logistics, transportation, or industrial operations.
• Strong consultative, relationship-based approach to finding expansion opportunities.
• Excellent presentation, negotiation, and communication skills.
• Experience managing multiple stakeholders across large organizations.
• Willingness to travel 25-40% throughout the U.S. and Canada.

Responsibilities

• Own the client relationship for an assigned portfolio of accounts, from onboarding through renewal.
• Serve as the main point of contact for your accounts and build strong, in-person relationships with client stakeholders.
• Run regular Quarterly Business Reviews, in person and virtual, following Birdseye best practices cadence.
• Travel to customer sites for in-person business reviews that reinforce ROI and deepen the relationship.
• Monitor account health, flag at-risk accounts early, and resolve client concerns before they escalated.
• Own the renewal process for your portfolio and start those conversations well ahead of contract expiration.
• Find and pursue expansion opportunities within existing accounts, including additional service lines and upgrades.
• Partner with Enterprise and Local Sales to hand off opportunities that grow beyond your portfolio.
• Own the CSAT and NPS feedback loop for your accounts and act on what you learn.
• Keep Zoho current, tracking account performance, renewal status, and expansion pipeline.
• Work with Sales, Marketing, and Engineering to deliver a coordinated customer experience.

Skills

Account management

Customer success

Relationship building

CRM experience

Presentation

Negotiation

Communication

Travel readiness

Tools

Zoho CRM

Salesforce

HubSpot

Job description

Birdseye Solutions Inc. is seeking an Account Manager to own client relationships across an assigned portfolio, lead in-person business reviews, and drive renewals and expansion. You will travel 25-40% of the time to client sites in the U.S.

and Canada to reinforce ROI and deepen partnerships. Ideal candidates bring enterprise account management experience, strong communication, and a consultative approach to growth.