Account Manager (Dallas, Atlanta)

Birdseye Solutions Inc; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Birdseye Solutions Inc. is seeking an Account Manager to own client relationships across an assigned portfolio, lead in-person business reviews, and drive renewals and expansion. You will travel 25-40% of the time to client sites in the U.S.

and Canada to reinforce ROI and deepen partnerships. Ideal candidates bring enterprise account management experience, strong communication, and a consultative approach to growth.

Qualifications

• Proven success in account management, customer success, or client relationship management for enterprise or mid-market B2B clients.
• Experience managing a portfolio of accounts with recurring, subscription-based revenue.
• Track record of proactive renewal management and reducing churn.
• Comfortable leading in-person business reviews with senior client stakeholders.
• Background in CCTV, access control, or live video monitoring, or experience in logistics, transportation, or industrial operations.
• Strong consultative, relationship-based approach to finding expansion opportunities.
• Excellent presentation, negotiation, and communication skills.
• Experience managing multiple stakeholders across large organizations.
• Willingness to travel 25-40% throughout the U.S. and Canada.

Responsibilities

• Own the client relationship for an assigned portfolio of accounts, from onboarding through renewal.
• Serve as the main point of contact for your accounts and build strong, in-person relationships with client stakeholders.
• Run regular Quarterly Business Reviews, in person and virtual, following Birdseye best practices cadence.
• Travel to customer sites for in-person business reviews that reinforce ROI and deepen the relationship.
• Monitor account health, flag at-risk accounts early, and resolve client concerns before they escalated.
• Own the renewal process for your portfolio and start those conversations well ahead of contract expiration.
• Find and pursue expansion opportunities within existing accounts, including additional service lines and upgrades.
• Partner with Enterprise and Local Sales to hand off opportunities that grow beyond your portfolio.
• Own the CSAT and NPS feedback loop for your accounts and act on what you learn.
• Keep Zoho current, tracking account performance, renewal status, and expansion pipeline.
• Work with Sales, Marketing, and Engineering to deliver a coordinated customer experience.

Skills

Account management

Customer success

Relationship building

CRM experience

Presentation

Negotiation

Communication

Travel readiness

Tools

Zoho CRM

Salesforce

HubSpot

Job description

About Company

Birdseye’s mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!

Job Overview

This isn't a reactive, support ticket role. It's a relationship and retention role that starts once the deal is signed. You'll need to plan accounts carefully, show up in person for regular business reviews, and take a consultative approach to finding small upgrades and expansion opportunities inside your book, all built on real trust with the customer.

Key Responsibilities

• Own the client relationship for an assigned portfolio of accounts, from onboarding through renewal
• Serve as the main point of contact for your accounts and build strong, in-person relationships with client stakeholders
• Run regular Quarterly Business Reviews, in person and virtual, following the Birdseye best practices cadence
• Travel to customer sites for in-person business reviews that reinforce ROI and deepen the relationship
• Monitor account health, flag at-risk accounts early, and resolve client concerns before they escalated
• Own the renewal process for your portfolio and start those conversations well ahead of contract expiration
• Find and pursue expansion opportunities within existing accounts, including additional service lines, uncovered protocols, and small upgrades
• Partner with Enterprise and Local Sales to hand off opportunities that grow beyond your portfolio, like new-site or multi-site expansion
• Own the CSAT and NPS feedback loop for your accounts and act on what you learn
• Keep Zoho current, tracking account performance, renewal status, and expansion pipeline
• Work with Sales, Marketing, and Engineering to deliver a coordinated customer experience

What Success Looks Like

Top performers consistently:

• Keep CSAT and NPS scores high and churn low across their portfolio
• Renew accounts proactively, well before the deadline
• Find and convert expansion opportunities within their existing book
• Deliver consistent, data backed QBRs on schedule
• Build deep, in-person relationships that reinforce the value customers are getting
• Work well across teams to resolve issues and deliver a seamless customer experience

Qualifications

Required:

• Proven success in account management, customer success, or client relationship management for enterprise or mid-market B2B clients
• Experience managing a portfolio of accounts with recurring, subscription-based revenue
• A track record of proactive renewal management and reducing churn
• Comfortable leading in-person business reviews with senior client stakeholders
• Background in CCTV, access control, or live video monitoring, or experience in logistics, transportation, or industrial operations
• Strong consultative, relationship based approach to finding expansion opportunities
• Excellent presentation, negotiation, and communication skills
• Experience managing multiple stakeholders across large organizations
• CRM experience (Zoho, Salesforce, HubSpot, or similar)
• Willingness to travel 25-40% throughout the U.S. and Canada

Preferred:

• 6+ years of account management experience serving enterprise clients
• Experience selling into logistics, transportation, supply chain, automotive, warehousing, ports, manufacturing, or industrial operations
• Experience with AI, SaaS, security technology, automation, video analytics, IoT, or enterprise software
• Experience mentoring or developing other account management professionals

Ideal Candidate

You're someone who:

• Builds trust quickly and sustains long-term client relationships
• Thinks proactively about customer ROI and account health
• Is a natural relationship-builder who enjoys being in front of customers
• Is naturally curious and asks thoughtful, business-focused questions
• Is disciplined with reporting, renewal-risk tracking, and CRM hygiene
• Takes ownership and accountability for portfolio health
• Works well across sales, marketing, and engineering
• Is comfortable balancing many accounts and priorities at once

Performance Expectations

Success in this role is measured by:

• Portfolio retention and renewal rate
• Customer satisfaction (CSAT and NPS) across the portfolio
• On-time delivery of data-backed QBRs, including site map and service protocol reviews
• Expansion revenue generated within existing accounts (new sites, additional services, upgrades)
• Renewal risk forecast accuracy
• CRM hygiene and reporting discipline
• How well you partner with Sales on hand-off and expansion opportunities

Why Join Birdseye?

• Own long-term relationships with some of North America's largest logistics and transportation companies
• Drive retention and expansion across a fast-growing existing customer base
• Work directly with clients and cross-functional teams on high-visibility business reviews
• Join a collaborative, high-performance account management team
• Competitive compensation with incentives tied to retention and account growth
• Grow your career, including a path toward senior and leadership roles, as Birdseye continues its rapid expansion

If you're a relationship-driven professional who enjoys building trust with clients, protecting long-term partnerships, and growing accounts from within, we'd love to hear from you.

#LI-Hybrid