Strategic Enterprise Account Manager — Remote

jasper.ai; United States; Remote; USD 225,000 - 275,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Vis…

401(k) with up to 2% matching

Equity grant

Flexible PTO with FlexExperience $900

FlexWellness $1,800

Home office budget

Learning and development stipend $1,5…

16 weeks paid parental leave

Job summary

Jasper is seeking a strategic, relationship-driven Enterprise Account Manager to join our Customer Success organization. You will manage and grow relationships with some of the world’s leading brands, ensuring they achieve measurable outcomes with Jasper's Marketing AI platform, while driving retention and expansion across your portfolio.

This fully remote position reports to the Director of Account Management and is open to candidates located within the continental US.

Qualifications

• 4+ years in B2B SaaS account management, customer success, or sales.
• Experience managing enterprise accounts and driving renewal/expansion revenue.
• Strong discovery and executive-level storytelling abilities.

Responsibilities

• Own and grow a focused portfolio of enterprise customers, driving retention and expansion.
• Lead renewal and expansion cycles end-to-end with cross-functional teams.
• Develop strategic account plans and identify new use cases and opportunities.
• Collaborate with Sales, Support, Product, and Engineering to resolve escalations.
• Advocate for customers and influence the product roadmap.

Skills

B2B SaaS

Account Management

Customer Success

Sales

Enterprise accounts

Renewal & expansion

Discovery

Executive storytelling

APIs

Integrations

Security

AI curiosity

Tools

APIs

Integrations

Security

Job description

Jasper is seeking a strategic, relationship-driven Enterprise Account Manager to join our Customer Success organization. You will manage and grow relationships with some of the world’s leading brands, ensuring they achieve measurable outcomes with Jasper's Marketing AI platform, while driving retention and expansion across your portfolio.

This fully remote position reports to the Director of Account Management and is open to candidates located within the continental US.