Senior Manager, Customer & Experiential Marketing - Remote

Jasper, Inc.; United States; Remote; USD 161,000 - 195,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) with company matching

Equity grant participation

Flexible PTO with FlexExperience

FlexWellness program

Home office budget

Learning & development stipend

Parental leave (16 weeks)

Job summary

Jasper is seeking an Senior Manager, Customer & Experiential Marketing to own customer stories and social-proof end-to-end. You’ll run CABs, post-sale events, and co-create content with customers, partnering with Sales, CS, and Product Marketing.

This fully remote role targets enterprise accounts across the continental US and requires strong storytelling and AI-savvy leadership. You will design programs, recruit senior customers, and measure impact—driving adoption, retention, and referenceable

Qualifications

• 8-12 years in customer marketing, advocacy, content marketing, or communications at a B2B SaaS company with enterprise experience.
• A portfolio of customer stories shepherded through enterprise legal, brand, and comms approval.
• Experience running a high-touch, executive-level in-person program (advisory board, customer council, summit).
• Strong writing and editorial instincts to interview, extract, brief, and polish narratives.
• Comfort with senior stakeholders from customers to executives and an AI-forward operating style.
• Fluency in measurement and analytics for cohort comparisons, usage data, and attribution.
• Cross-functional credibility with Sales and CS; influence is key as there is no account-level authority.
• Familiarity with martech or AI category and experience with analyst relations.

Responsibilities

• Own the proof engine end to end, from sourcing stories to publication across quarters.
• Recruit, brief, and prepare customers for evaluations, research, and press engagements.
• Co-create content with customers, bylining, webinars, podcasts, and sessions around durable themes.
• Run Customer Advisory Boards and post-sale onsites, including session design and post-event capture.
• Deploy proof into demand and ensure customer voices influence pre- and post-sale motions.
• Measure outcomes and report on engagement, coverage, and advocacy conversions.

Skills

Customer marketing

Advocacy programs

Content marketing

Executive stakeholders

AI in marketing

Measurement analytics

Cross-functional influence

Analyst relations familiarity

Job description

Jasper is seeking an Senior Manager, Customer & Experiential Marketing to own customer stories and social-proof end-to-end. You’ll run CABs, post-sale events, and co-create content with customers, partnering with Sales, CS, and Product Marketing.

This fully remote role targets enterprise accounts across the continental US and requires strong storytelling and AI-savvy leadership. You will design programs, recruit senior customers, and measure impact—driving adoption, retention, and referenceable