Strategic Enterprise Account Leader — Remote

NetReputation.com; Sarasota (FL); Hybrid; USD 64,000 - 86,000; Full time

Benefits offered by this job

401(k) Matching

Flexible Paid Time Off

Job summary

NetReputation is seeking an Enterprise Account Manager to own strategic client relationships with Fortune 1000 brands and global organizations. You’ll manage a 10–12 account portfolio with a Strategy Director, driving long-term growth and trusted advisory services across reputation management, crisis response, privacy, and SEO.

The role emphasizes client advocacy, retention, and cross-functional execution, partnering with Sales to surface expansion opportunities and maintain elite client

Qualifications

• 5+ years of experience in account management, customer success, or strategic client services, ideally with enterprise exposure.
• Background in online reputation management, digital marketing, SEO, PR, or corporate communications preferred.
• Demonstrated ability to manage complex, multi-stakeholder accounts with senior executives.
• Strong track record of client retention, satisfaction, and long-term partnership growth.
• Ability to translate strategic recommendations into clear client-facing roadmaps, timelines, and deliverables.
• Exceptional written and verbal communication skills for C-level audiences.

Responsibilities

• Serve as the primary strategic point of contact for a portfolio of enterprise clients across marketing, communications, legal, and leadership teams.
• Partner with Strategy to build and maintain account plans aligning services with client objectives and drive execution.
• Lead monthly/quarterly business reviews with the Strategy Director, managing agenda and client prep.
• Own client retention and renewal outcomes, ensuring renewals reflect demonstrated value and trust.
• Monitor account health, address concerns, and maintain top-tier retention and NPS ratings.
• Surface expansion opportunities and coordinate with Sales when needed, as the trusted introducer.
• Coordinate cross-functionally with Strategy, Content, SEO, Operations, and Crisis Response teams for flawless execution.
• Partner with clients during reputation events and crises, providing strategic guidance and rapid resource coordination.
• Maintain accurate account records, communications, and forecasting in the CRM.
• Collaborate to share enterprise insights informing product, service, and go-to-market strategy.

Skills

Account management

Executive relationship management

Strategic thinking

Client communication

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Zoho CRM

Salesforce

HubSpot

Job description

NetReputation is seeking an Enterprise Account Manager to own strategic client relationships with Fortune 1000 brands and global organizations. You’ll manage a 10–12 account portfolio with a Strategy Director, driving long-term growth and trusted advisory services across reputation management, crisis response, privacy, and SEO.

The role emphasizes client advocacy, retention, and cross-functional execution, partnering with Sales to surface expansion opportunities and maintain elite client