Enterprise Account Manager

NetReputation.com; Sarasota (FL); Hybrid; USD 64,000 - 86,000; Full time

Benefits offered by this job

401(k) Matching

Flexible Paid Time Off

Job summary

NetReputation is seeking an Enterprise Account Manager to own strategic client relationships with Fortune 1000 brands and global organizations. You’ll manage a 10–12 account portfolio with a Strategy Director, driving long-term growth and trusted advisory services across reputation management, crisis response, privacy, and SEO.

The role emphasizes client advocacy, retention, and cross-functional execution, partnering with Sales to surface expansion opportunities and maintain elite client

Qualifications

• 5+ years of experience in account management, customer success, or strategic client services, ideally with enterprise exposure.
• Background in online reputation management, digital marketing, SEO, PR, or corporate communications preferred.
• Demonstrated ability to manage complex, multi-stakeholder accounts with senior executives.
• Strong track record of client retention, satisfaction, and long-term partnership growth.
• Ability to translate strategic recommendations into clear client-facing roadmaps, timelines, and deliverables.
• Exceptional written and verbal communication skills for C-level audiences.

Responsibilities

• Serve as the primary strategic point of contact for a portfolio of enterprise clients across marketing, communications, legal, and leadership teams.
• Partner with Strategy to build and maintain account plans aligning services with client objectives and drive execution.
• Lead monthly/quarterly business reviews with the Strategy Director, managing agenda and client prep.
• Own client retention and renewal outcomes, ensuring renewals reflect demonstrated value and trust.
• Monitor account health, address concerns, and maintain top-tier retention and NPS ratings.
• Surface expansion opportunities and coordinate with Sales when needed, as the trusted introducer.
• Coordinate cross-functionally with Strategy, Content, SEO, Operations, and Crisis Response teams for flawless execution.
• Partner with clients during reputation events and crises, providing strategic guidance and rapid resource coordination.
• Maintain accurate account records, communications, and forecasting in the CRM.
• Collaborate to share enterprise insights informing product, service, and go-to-market strategy.

Skills

Account management

Executive relationship management

Strategic thinking

Client communication

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Zoho CRM

Salesforce

HubSpot

Job description

NetReputation is seeking a strategic, consultative Enterprise Account Manager to serve as the trusted advisor and primary relationship owner for our most sophisticated clients — Fortune 1000 brands, public companies, high-profile executives, and global organizations. You'll own a portfolio of approximately 10 to 12 accounts, working alongside a Strategy Director, with continued enterprise growth expected as you create long-term clients.

This is a dedicated client advocacy and retention role. You will be the single point of accountability for client outcomes, satisfaction, and long-term partnership across the full breadth of our services, including reputation strategy, crisis response, digital privacy, content, review management, and enterprise SEO. You'll work in close partnership with our Strategy department, which provides strategic recommendations and subject‑matter expertise to translate strategy into a client‑ready roadmap, drive execution across internal teams, and own the relationship end‑to‑end. Growth opportunities you uncover are partnered with our Sales team for execution.

The ideal candidate has a strong understanding of corporate communications, brand management, and digital marketing, and is comfortable serving as a trusted advisor to CMOs, Heads of Communications, General Counsel, and executive leadership teams. You'll help clients navigate complex reputation challenges while protecting the brands that trust us with their most sensitive narratives.

Key Responsibilities

• Serve as the primary strategic point of contact for a portfolio of enterprise clients, building and maintaining executive‑level relationships across marketing, communications, legal, and leadership teams.
• Partner with the Strategy team to build and maintain account plans that align NetReputation's services with each client's brand, business, and reputation objectives — and own the execution, client communication, and cross‑functional coordination required to deliver them.
• Lead monthly/Quarterly Business Reviews (QBRs) alongside the Strategy Director — owning the agenda, client preparation, performance reporting, and follow‑through, while the Strategy team leads on forward‑looking strategic recommendations.
• Own client retention and renewal outcomes, ensuring every account renews on the strength of demonstrated value and trust.
• Monitor account health, anticipate risks, and proactively address concerns to maintain best‑in‑class retention rates and Net Promoter Scores.
• Surface expansion opportunities and partner closely with the Sales team when needed — acting as the trusted introducer and strategic context‑setter, not the closer.
• Coordinate cross‑functionally with Strategy, Content, SEO, Operations, and Crisis Response teams to ensure flawless execution and measurable client outcomes.
• Partner with clients during reputation events and crisis scenarios, providing calm, strategic guidance and rapid coordination of internal resources.
• Maintain accurate account records, client communications, and forecasting in Zoho CRM.
• Collaborate with Sales, Marketing, and Leadership to share enterprise insights and inform product, service, and go‑to‑market strategy.

Qualifications

• 5+ years of experience in account management, customer success, or strategic client services, ideally with enterprise or large‑account exposure.
• Background in online reputation management, digital marketing, SEO, public relations, or corporate communications strongly preferred.
• Demonstrated ability to manage complex, multi‑stakeholder accounts and build trusted relationships with senior executives.
• Strong track record of client retention, satisfaction, and long‑term partnership growth.
• Ability to translate strategic recommendations into clear client‑facing roadmaps, timelines, and deliverables.
• Exceptional written and verbal communication skills, including the ability to present to and engage C‑level audiences with confidence.
• Comfort working in partnership with a Sales team — confident handing off opportunities while maintaining ownership of the client relationship.
• Ability to navigate ambiguity, prioritize across competing demands, and remain composed during high‑stakes or crisis client situations.
• Strategic thinker, dynamic communicator, and collaborative team player.
• Bachelor's degree preferred (Business, Marketing, Communications, Public Relations, or a related field).
• Proficiency with CRM tools (Zoho CRM, Salesforce, or HubSpot) and the MS Office / Google Workspace suite.
• Comfortable thriving in a remote, fast‑paced environment with strong self‑management skills.

Experience (Preferred)

• Account Management or Strategic Customer Success: 5+ years
• Enterprise / strategic accounts: 2+ years
• Online Reputation Management, PR, or SEO: 2+ years
• Customer Relationship Management: 3+ years
• Four-Year College Degree Required

Why Join Us?

• Competitive base salary with performance bonus tied to client retention, satisfaction, and account health
• Pure focus on relationships and outcomes. No quota‑carrying pressure to upsell your clients
• Direct exposure to high‑profile clients, executives, and globally recognized brands
• Career path into Strategic Accounts, Account Director, or Client Services Leadership
• Cutting‑edge training in the latest Online Reputation Management and SEO strategies

Salary & Benefits

• Salary & Benefits
• $75,000 + Bonus
• 401(k) Matching
• Flexible Paid Time Off

About Us

NetReputation is the premier online reputation management firm trusted by the world's most recognized Enterprise and SMB brands, influential executives, and discerning private individuals. Through a powerful fusion of advanced content strategy, crisis response, reputation monitoring, review management, digital privacy, and precision SEO, we help our clients take control of their digital narrative. We shape how the world sees you and your brand, ensuring you dominate the search results that matter most.

Work Location

Remote — with the option to work from our Sarasota, FL headquarters