Strategic Enterprise Account Director

Outset

San Francisco (CA)

On-site

USD 140,000 - 190,000

Full time

3 days ago

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Job summary

Outset is seeking an Account Director to manage relationships with our most strategic enterprise and mid‑market customers, ensuring they achieve maximum value from our AI‑powered research platform. You will partner closely with Product, Sales, and Marketing to influence roadmaps, expand our footprint within key accounts, and translate customer feedback into actionable product improvements.

The role requires a proactive, ownership‑driven mindset, strong executive presence, and the ability to

Qualifications

5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts.
Proven ability to drive renewals, expansions, and multi-threaded stakeholder relationships.
Experience in a fast-paced SaaS or startup environment.

Responsibilities

Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy.
Develop account plans and success frameworks that align with customer business objectives.
Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
Translate customer feedback into actionable input for Product and Engineering.
Forecast retention and growth metrics, providing visibility into customer health and pipeline.