Account Director, Enterprise Growth

Socket.dev; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Job summary

Outset, a leader in AI-powered user interviews, is seeking an Account Director to own relationships with strategic enterprise and mid-market customers. You will act as trusted advisor, ensuring maximum value from our platform while identifying new growth opportunities.

Collaborate with Product, Sales, and Marketing to influence roadmap priorities and expand within key accounts. You will manage relationships, forecast retention and growth, and translate customer feedback into product input,

Qualifications

• 5–10+ years in customer success, account management, or consulting.
• 2+ years managing strategic/enterprise accounts.
• Strong communication and executive stakeholder management.

Responsibilities

• Serve as a strategic partner to executive stakeholders, guiding adoption and long-term success.
• Own commercial health across a portfolio, driving renewals and expansions.
• Develop account plans and success frameworks aligned with customer objectives.
• Partner with Sales to identify and close expansion opportunities.
• Translate customer feedback into input for Product and Engineering.
• Forecast retention and growth metrics and report on health and pipeline.

Skills

Account management

Enterprise accounts

SaaS

Executive presence

Data storytelling

Job description

Outset, a leader in AI-powered user interviews, is seeking an Account Director to own relationships with strategic enterprise and mid-market customers. You will act as trusted advisor, ensuring maximum value from our platform while identifying new growth opportunities.

Collaborate with Product, Sales, and Marketing to influence roadmap priorities and expand within key accounts. You will manage relationships, forecast retention and growth, and translate customer feedback into product input,