Strategic Engagement Associate (AI Marketing)

AI Chopping Block, Inc.; San Francisco (CA); On-site; USD 88,000 - 92,000; Full time

Job summary

Profound is hiring an Engagement Associate in an on-site role based in SF or London. You will partner with the Engagement Management team to drive platform adoption and deliver outcomes through targeted support and strategic initiatives.

Expect to guide customers through AI search, share best practices, and enable measurable impact using the Profound platform. The role emphasizes a customer-first mindset, strong communication, and the ability to manage multiple workstreams while collaborating

Qualifications

• 1–3 years of experience in a customer-facing, marketing, or analytical role.
• Self-starter, highly motivated, and driven to tackle big, lofty goals
• Strategic thinker and problem solver for ambiguous challenges
• Gritty and ready to roll up your sleeves with hard work
• Comfortable with high-volume interactions and resilient in demanding work environments
• Highly coachable and open to feedback, continuously refining your craft
• Motivated to grow into an Engagement Manager role over time

Responsibilities

• Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives
• Own clearly defined customer workstreams with guidance, including end-to-end relationships with smaller customers
• Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes
• Develop a deep understanding of customer objectives and their broader marketing ecosystem
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
• Escalate blockers and risks early, and incorporate feedback quickly into future work

Skills

Customer-facing

Marketing analytics

Strategic thinking

High-volume work

Coachable

Growth mindset

Job description

Profound is hiring an Engagement Associate in an on-site role based in SF or London. You will partner with the Engagement Management team to drive platform adoption and deliver outcomes through targeted support and strategic initiatives.

Expect to guide customers through AI search, share best practices, and enable measurable impact using the Profound platform. The role emphasizes a customer-first mindset, strong communication, and the ability to manage multiple workstreams while collaborating