Engagement Associate

Profound; New York (NY); On-site; USD 88,000 - 115,000; Full time

Benefits offered by this job

Benefits package

Equity

Job summary

Profound is seeking an Engagement Associate to partner with the Engagement Management team, driving platform adoption and delivering outcomes through targeted support and strategic initiatives. The role involves guiding customer workstreams, multi-threaded engagements, and close collaboration with Sales, Product, and Engineering to optimize implementations.

Based in an on-site SF or London office, you will conduct regular customer meetings, craft audits with insights and metrics, and help grow

Qualifications

• 1–3 years of experience in a customer-facing, marketing, or analytical role.
• Self-starter, highly motivated, and driven to tackle big, lofty goals.
• Strategic thinker and problem solver for ambiguous challenges.
• Gritty and ready to roll up your sleeves with hard work.
• Comfortable with high-volume interactions and resilient in demanding work environments.
• Highly coachable and open to feedback, continuously refining your craft.

Responsibilities

• Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives
• Own clearly defined customer workstreams with guidance, including end-to-end relationships with smaller customers
• Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes, from enterprise to startup
• Develop a deep understanding of customer objectives and their broader marketing ecosystem
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
• Escalate blockers and risks early, and incorporate feedback quickly into future work

Skills

Customer-facing experience

Marketing experience

Analytical skills

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As an Engagement Associate, you'll partner closely with the Engagement Management team to address customer needs, drive platform adoption, and deliver meaningful outcomes through targeted support and strategic initiatives. You'll help guide customers through the future of AI search, sharing best practices and actionable tactics to enhance their AI visibility using the Profound platform.

What you’ll do

Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives

Own clearly defined customer workstreams with guidance, including end-to-end relationships with smaller customers

Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes, from enterprise to startup

Develop a deep understanding of customer objectives and their broader marketing ecosystem

Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed

Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges

Escalate blockers and risks early, and incorporate feedback quickly into future work

Who you are

1–3 years of experience in a customer-facing, marketing, or analytical role

Self-starter, highly motivated, and driven to tackle big, lofty goals

Strategic thinker and problem solver for ambiguous challenges

Gritty and ready to roll up your sleeves with hard work

Comfortable with high-volume interactions and resilient in demanding work environments

Highly coachable and open to feedback, continuously refining your craft

Motivated to grow into an Engagement Manager role over time

Location

This is an on-site role based in our SF or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $88,000 to $92,000 before variable compensation, with a $108,000 to $115,000 on-target estimate. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.