Enterprise AI Adoption Lead

Profound; Boston (MA); On-site; USD 110,000 - 200,000; Full time

Job summary

Profound is seeking an Engagement Manager to lead the AI search program for enterprise customers on-site in Boston, NYC, SF, London, or Singapore. You will guide onboarding, adoption, and ongoing engagement with the Profound platform, coordinating with Sales, Product, and Engineering to deliver measurable outcomes.

The role requires at least 4 years in customer success or account management for enterprise clients, with strong communication, analytics, and stakeholder management skills and a

Qualifications

• 4+ years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity.
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively.
• Self-motivated and driven, with a passion for building strong customer relationships.
• Comfortable diving into challenges and operating in ambiguous environments.
• Strong analytical mindset with comfort working with quantitative data.
• Ability to own processes end to end with strong critical thinking skills and project management skills.
• Comfortable managing multiple initiatives simultaneously.
• Experience in the search or marketing industry.

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers
• Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer’s marketing and AI search program
• Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Skills

Enterprise customer success

Communication

Analytical mindset

Project management

Stakeholder management

Job description

Profound is seeking an Engagement Manager to lead the AI search program for enterprise customers on-site in Boston, NYC, SF, London, or Singapore. You will guide onboarding, adoption, and ongoing engagement with the Profound platform, coordinating with Sales, Product, and Engineering to deliver measurable outcomes.

The role requires at least 4 years in customer success or account management for enterprise clients, with strong communication, analytics, and stakeholder management skills and a