Strategic Enablement Lead — AI SaaS Adoption & Training

Alloy Inc.

New York (NY)

Hybrid

USD 130,000 - 170,000

Full time

3 days ago

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Job summary

Alloy Inc. seeks a Customer Enablement Lead to own the enablement program across the company, capturing knowledge, packaging it for the right audience, running hands-on training sessions, and measuring effectiveness.

You will partner with Support, Delivery, Technical Solutions, Product Marketing, and Product Operations to ensure a seamless live experience as customers go live and through feature releases. The role emphasizes building scalable enablement, tailoring materials to user personas, and

Qualifications

7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
Experience enabling customers on a technical, API-driven B2B SaaS product with the depth to learn complex workflows and teach them clearly.
Strong live facilitation. You've run hands-on training sessions with customers and adapted them in the room.
A track record of tying enablement to measurable outcomes such as ticket deflection, adoption, or time to value.

Responsibilities

Own customer enablement across Alloy to ensure a seamless and supported customer experience.
Capture knowledge continuously and package it for the right audience at the right moment.
Run hands-on customer training sessions and measure what works to improve outcomes.
Collaborate with Support, Delivery, Technical Solutions, Product Marketing, and Product Operations to align enablement with product releases and improvements.