Customer Enablement Architect

Alloy; United States; Hybride; USD 153 000 - 207 000; Plein temps

Avantages offerts par ce poste

Equity stock options

Competitive benefits package

Résumé du poste

Alloy is seeking a Customer Enablement Lead to own and run the enablement program for our AI-powered identity and fraud prevention platform. You will capture knowledge, craft audience‑appropriate materials, and run hands‑on trainings to decrease support needs and boost time to value.

You will partner with Product, Support, Delivery, and Marketing to align content with features and releases, delivering scalable material for new and existing clients.

Qualifications

• 7+ years in customer education, enablement, or training building a program from scratch.
• Experience enabling customers on a technical, API‑driven B2B SaaS product.
• Strong live facilitation with customers and ability to drive measurable outcomes.
• Proven ability to influence Product, Support, Delivery, and Marketing teams.
• Excellent writing skills to justify content and training needs.

Responsabilités

• Own the Customer Enablement program, from knowledge capture to packaging for the right audience.
• Run hands‑on training sessions and measure what works to improve adoption and time to value.
• Develop scalable enablement content for new customers and ongoing platforms.
• Collaborate with Support, Delivery, Technical Success, Product Marketing and Product Operations.
• Build a feedback loop to reduce customer confusion and improve product guidance.

Connaissances

Customer enablement

Live facilitation

B2B SaaS

Documentation writing

Cross-functional influence

Outils

LMS

Documentation tools

In-product guidance tools

Description du poste

Alloy is seeking a Customer Enablement Lead to own and run the enablement program for our AI-powered identity and fraud prevention platform. You will capture knowledge, craft audience‑appropriate materials, and run hands‑on trainings to decrease support needs and boost time to value.

You will partner with Product, Support, Delivery, and Marketing to align content with features and releases, delivering scalable material for new and existing clients.